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Refunds, disputes and tax

When you sell through buy buttons, each sale is between you, your customer and your payment provider, Stripe or Square. We are not a party to those sales. You give refunds, answer disputes and decide on sales tax in your Stripe or Square account. This page shows where each of those is handled, with links to their help pages.

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This page isn’t legal or tax advice. For that, talk to an accountant or lawyer.

Refunds

  • Stripe: open the Payments page, click the menu (⋯) next to the payment, choose Refund payment, and pick a full or partial amount and a reason. Refunds go back to the card or method the customer used, and Stripe doesn’t return its original fee. See Stripe refunds.
  • Square: find the sale on the Transactions page in your Square Dashboard and issue the refund there. See Square’s Support Center.

Disputes (chargebacks)

A dispute is when a customer asks their bank to reverse a payment. Your provider tells you by email and in your dashboard, and you answer it there with your evidence, such as receipts, delivery tracking or messages. Answer before the deadline your provider shows.

  • Stripe: disputes appear in your Stripe dashboard. See Stripe disputes.
  • Square: disputes appear in your Square Dashboard. See Square’s Support Center.

Sales tax

Whether you charge sales tax depends on what you sell and where. Stripe offers Stripe Tax, a paid product, and Square can calculate online sales tax for item links. Setting either up, and filing and paying any tax, are yours to do. See Stripe Tax.

What we do

We show your buy buttons on your site. We never hold your money or your payment keys, and we can’t see or change your sales.

Questions

Can you refund one of my customers for me?

No. Only you can, from your own Stripe or Square account. We don’t have access to it.

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Questions? Email sites@uplivra.com and a person will reply.