Questions and answers

You do. If we register it for you, it’s registered in your name. Whenever you ask, we unlock it and give you the transfer code free, so you can move it anywhere. The only limit is the registry’s own rule: a domain can’t move in the first 60 days after it’s registered or transferred.

You do. You give us permission to use them only to run your site. Our designs and software stay ours, but if you leave you can ask for a working copy of your site and keep using it for your own business.

Yes. Ask and we send you a copy of your site as ordinary web files (HTML, CSS and images) that you can host anywhere. You get a permanent license to use the design code in that copy for your own business site.

No setup fee and no minimum term. You pay monthly, or yearly with 1 month free, and the plan renews automatically until you cancel.

Online, any time, from your dashboard (Billing, then Cancel my plan). No phone call or email needed. Monthly: your site stays up to the end of the month you paid for, with no refund for that month. Yearly: your site stays up to the end of the month in progress, and we refund the unused full months, each 1/12 of what you paid; for example, Basic yearly ($142.89) canceled during month 5 gets 7 months, $83.35, back. 5 years: your site stays up to the end of the year in progress and the plan won’t renew; we refund the unused full years, each 1/5 of what you paid; for example, Basic for 5 years ($649.50) canceled during year 2 gets 3 years, $389.70, back. If we never launch your site, we refund your first payment in full. Refunds go back to the card or payment method you paid with. We process them within 2 business days; your bank then usually takes 5–10 business days to show it.

Then we refund your first payment in full when you ask.

Your inboxes stay open for 30 days so you can move your mail, then they close. We delete your site and account data 90 days after you cancel, apart from billing records we have to keep for tax. You keep your domain, and we can keep renewing it at the domain-only price if you ask.

We give you at least 30 days’ notice by email before any price change, and it only applies from your next renewal. You can cancel before it takes effect.

Stripe tries the payment again over the following weeks. Your site stays online while we sort it out, and we email you on the day the payment fails and again on days 3, 7, 14, 21, 28, 45, 53 and 59. We will also try to reach you by phone or email. You can pay at any time from your dashboard, and everything carries on as normal. If it is still unpaid 60 days after it first failed, we back up your site, take it offline, cancel your plan and switch off automatic renewal on any domain we manage for you; you keep your domain and can have its transfer code. We keep that backup for 90 days, and if you pay what is owed in that time we can restore your site.

Through Stripe’s secure checkout. Card details go to Stripe; we never see or store your card number.

Yes, on every plan. Your site goes live on your own domain: we register one for you (included) or connect one you already have. The domain is yours either way.

Basic: the owner only. Intermediate: up to 3 people, as owner or editor. Advanced: up to 10 people, as owner, editor, billing-only or viewer, and the owner must use 2-step sign-in.

Yes. We connect it for you. If you want us to manage it, moving an existing domain to us can take 5 to 7 days, and that wait isn’t counted in our 2-business-day draft target.

We aim to send your first draft within 2 business days of having everything we need: your answers, logo (if you have one) and photos. It goes live as soon as you approve it. Before launch you get 2 rounds of changes.

Intermediate includes 1 inbox on your domain and Advanced includes 2. On any plan you can add more inboxes for $3.99/mo each. We use a hosted email provider and set up the sender settings that help your mail reach inboxes.

Yes, in every plan. Edits are changes to words, photos, hours, services and prices, and small layout tweaks, up to about 30 minutes each. Send them from your dashboard or by email.

Edits are covered by a fair-use rule, set out in our Terms. If you send a lot of requests every month, edits may take a little longer and we may suggest a bigger plan.

New pages or sections, a new look, or anything over about 30 minutes is custom work. That’s custom work. Tell us what you need and we’ll give you one flat price before we start.

Urgent fixes like a wrong phone number or a closure notice are always done first.

Not yet. We make the changes for you. A simple self-edit panel may come later; we won’t promise a date.

SEO set-up is included in every plan at no extra charge: page titles and descriptions for what you do and where, your business details marked up for search engines, a sitemap, Google Search Console set up, fast pages, photo descriptions and clean headings.

We can’t promise that, and nobody honestly can. Search engines decide rankings. We set your site up properly so it has a fair chance; we don’t guarantee rankings, traffic or leads.

We link your site to it on every plan and give you our free guide to setting up your listing. You own the profile and complete Google’s verification step yourself.

No. Ongoing content writing, link building, paid ads and review campaigns are not part of any plan.

Sites are plain static files, with no plugins or content system to break into. Every site gets HTTPS, and each site is kept separate on our servers with its own files and folder permissions. No one can honestly call a website unhackable, and we don’t.

Yes, every night. We keep the last 14 nightly copies on our server, and a daily copy of the whole server is kept off-site in Google Drive for 7 days.

They’re emailed to you. They belong to you, and we process them only to run your site. Read the privacy policy for the details.

AI helps draft the wording from the answers you give us. It never invents reviews, licenses, awards or prices, and a person checks every site before you see it.

Intermediate includes payment buttons for up to 5 items and Advanced for up to 25. Payments go straight to your own Stripe or Square account; we never hold your payment keys. If you already have a Shopify or Square store, we link to it from your site.

You do. Sales are between you and your payment provider (Stripe or Square), and we are not a party to them. Sales tax, shipping, refunds and disputes stay with you.

Yes, included in every plan. AI helps draft the wording from your answers, and a person checks it. It never invents reviews, licenses, awards or prices.

That’s fine. We set your business name in a clean style that suits the design. If you have a logo, send it and we use it.

We don’t write fake reviews, invent credentials, promise search rankings, run ad campaigns or build links. We don’t use AI-made images. We don’t send quote requests by text message at the moment; they come to your email.

No. Intermediate and Advanced include dashboard logins for you and your staff, not logins for your customers.

Yes. Using one of our designs is free. For a custom design, tell us what you need and we’ll give you one flat price before we start.