Sites by Uplivra Privacy Policy
Effective November 11, 2026.
Which email to use: sites@uplivra.com for general questions and the service; support@uplivra.com for help with your account and for copyright notices; privacy@uplivra.com for privacy requests.
Uplivra Technologies LLC, a North Carolina limited liability company ("we"), runs Sites by Uplivra. This policy explains what personal information the service collects, why, who else handles it and how long we keep it.
1. Two roles
- Our customers and people who contact us (business owners, their team members, people who ask us to build a website, and anyone who uses our contact form): we decide how this information is used, and this policy covers it.
- Visitors to our customers' websites (for example, someone who sends a quote request through a customer's site): we handle that information for our customer, only to deliver it to them and run their site. The business you contacted is in charge of it, so please contact them first. We will help them answer you.
2. What we collect and why
| Information | Why we use it |
|---|---|
| Account email, your name and your team members' names and emails | Signing you in, sending you service emails, managing who can access your site |
| Details you give us for your site: business name, type of business, phone, service area, hours, services, photos and logo | Building and running your site. We remove location data and other hidden details from photos when we process them |
| Messages and quote requests that visitors send through your site's forms | Delivering them to you by email and keeping a copy in your dashboard |
| Contact form messages to us (name, email, business, topic, message) and a scrambled (hashed) version of the sender's IP address | Answering you and stopping spam and abuse |
| Website requests from our "Get started" form (name, email, optional phone, plan of interest, optional message) | Replying to you and setting up your website |
| Billing details from Stripe: plan, invoices, payment status | Billing. Your full card number is handled only by Stripe |
| Sign-in and security records: session IP address, audit log of changes | Keeping accounts secure and showing who changed what |
| Edit requests and support messages | Doing the work you ask for and tracking your plan's edits |
We do not sell personal information or share it for advertising. We do not use your information or your visitors' information to train AI models.
3. Who else handles it
- Stripe processes payments and subscriptions through Stripe Checkout. We never receive card details or payment keys, ours or yours: payments on your own site go straight to your own Stripe or Square account.
- Anthropic (the Claude API) is used to draft the wording for your site from the details you give us, and may also be used to check requests against our Acceptable Use Policy. We send it only the business details needed for that.
- Email to you and your form notifications is sent from our own mail server.
- Hostinger, which hosts our servers, where your site, our dashboard and our nightly backups are stored.
- Google Drive, where a daily backup copy of our whole server is stored off-site.
- A domain registrar and an email provider, only if we register a domain for you or your plan includes inboxes, to register the domain in your name and run your mailboxes.
These companies may use the information only to provide their service to us. We may also share information when the law requires it, to protect people's rights and safety, or with a buyer of our business, who must keep to this policy.
4. How long we keep it
- Account and site data, including photos: while you are a customer, then deleted 90 days after you cancel.
- Form submissions on your site: a copy is kept in your dashboard for 12 months, then deleted. They are also deleted with your site.
- Contact form messages to us: 12 months. The hashed IP address is removed after 30 days.
- Records of AI drafting (what was sent and returned): 12 months.
- Session IP addresses: removed after 30 days. Expired sessions are deleted.
- Audit log of changes: 1 year.
- Invitations and sign-in links: deleted within 7 days after they are used or expire.
- Website requests from our "Get started" form: deleted automatically after 24 months, or sooner if you ask.
- Billing records: kept as long as tax law requires, including after you cancel.
- Email inboxes: closed 30 days after you cancel.
- Backups: we back up our data every night and keep the last 14 nightly copies on our server (Hostinger). A daily copy of the whole server is also kept off-site in Google Drive for 7 days. Deleted information is gone from all backups within 14 days.
5. Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, or get a copy of it. Depending on where you live (for example California), you may have further rights under state law, and we will not treat you differently for using them. Email privacy@uplivra.com. We check that the request comes from you before we act on it and reply within 45 days. If we turn down a request, you can ask us to look at it again by replying to our answer. Visitors to customer sites: see section 1.
6. Security
We use encrypted connections, sign-in with emailed links or passkeys (we don't store passwords), optional two-step sign-in (required for owners on Advanced plans to manage their team or billing), role-based access, separate storage for each site and an audit log. Card details never reach our servers. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.
7. Cookies
We use only the cookies needed to sign you in and keep forms secure. There are no advertising, tracking or analytics cookies. Details are on our Cookies page.
8. Children
The service is for businesses and is not aimed at children under 13. We do not knowingly collect their information.
9. Changes and contact
We post changes here with a new effective date and email customers about material changes. Questions: privacy@uplivra.com, or write to Uplivra Technologies LLC, PO Box 113, Fletcher, NC 28732-0113.