Refunds and Cancellation | Sites by Uplivra

Effective November 11, 2026. This page is part of our Terms of Service.

Which email to use: sites@uplivra.com for general questions and the service; support@uplivra.com for help with your account and for copyright notices; privacy@uplivra.com for privacy requests.

Cancelling

Cancel any time from your dashboard (Billing, then Cancel my plan). You don't need to phone or email us.
Cancelling stops the next renewal.
Monthly: If you cancel a monthly plan, your site stays up to the end of the month you paid for. The month in progress isn't refunded.
Yearly: If you cancel a yearly plan, your site stays up to the end of the month in progress and we refund the unused full months: each month is 1/12 of what you paid. The month in progress isn't refunded. Example: Basic yearly, $142.89 paid, canceled during month 5: 7 unused months, $83.35 back.
5 years: If you cancel a 5-year plan, your site stays up to the end of the year in progress and the plan won't renew. We refund the unused full years: each year is 1/5 of what you paid. The year in progress isn't refunded. Example: Basic for 5 years, $649.50 paid, canceled during year 2: 3 unused years, $389.70 back.

Refunds

Monthly plans: no refund for the month in progress.
Yearly plans: we refund the unused full months, as set out above.
5-year plans: we refund the unused full years, as set out above.
Months and years are counted from the date your plan started. Refunds are rounded to the nearest cent and go back to the card or payment method you paid with. We process a refund within 2 business days of your cancellation; your bank then usually takes 5–10 business days to show it.
If we never launch your site, we refund your first payment in full when you ask.
If we end the service when you have done nothing wrong, we refund any prepaid period you haven't used.

Yearly plans

A yearly plan is 12 months of service with 1 month free. It renews each year at the same yearly price. We email you before each yearly renewal so you can cancel first.
A 5-year plan is paid once, with 2 months free every year. It renews for another 5 years at the 5-year price at that time, unless you cancel. We email you 30 days before it renews.

If a payment fails

Stripe tries the payment again over the following weeks. Your site stays online while we sort it out, and we email you on the day the payment fails and again on days 3, 7, 14, 21, 28, 45, 53 and 59. We will also try to reach you by phone or email. You can pay at any time from your dashboard, and everything carries on as normal.
Prepaid terms: this process doesn't apply to a yearly or 5-year plan you have already paid for until that term ends.
After 60 days unpaid: If the payment still hasn't been made 60 days after it first failed, we back up your site, take it offline, cancel your plan, and switch off automatic renewal on any domain we manage for you. You still own your domain, and we'll give you its transfer code whenever you ask.
Coming back: We keep a backup of a removed site for 90 days. If you pay what's owed within that time, we can restore your site from it. After 90 days the backup is deleted, along with your site and account data, apart from billing records we must keep for tax.

What happens after you cancel

Domain: it's yours. If we registered it, it's in your name: we give you the transfer code free whenever you ask, or keep renewing it at the domain-only price if you want.
Your site: ask and we send you a copy as ordinary web files that you can host anywhere.
Email inboxes: stay open for 30 days so you can move your mail, then they close.
Your data: we delete your site and account data 90 days after you cancel. We keep billing records that tax law requires us to keep.

Questions

Email sites@uplivra.com, or support@uplivra.com for help with your account.