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Sites by Uplivra Terms of Service

Effective November 11, 2026.

Which email to use: sites@uplivra.com for general questions and the service; support@uplivra.com for help with your account and for copyright notices; privacy@uplivra.com for privacy requests.

These terms are an agreement between you (the business owner, "you") and Uplivra Technologies LLC, a North Carolina limited liability company ("we", "us"). Sites by Uplivra is the name of our website service. By asking us to build your website, checking out or using the service, you agree to these terms.

1. What we provide

We build, host and look after a website for your business from our designs, on the plan you choose (Basic, Intermediate or Advanced) as described on our pricing page when you sign up. Depending on your plan and any extra inboxes you add, this can include your domain name and its settings, email inboxes, a quote or contact form, a jobs tracker and team logins. We use AI to help draft the wording on your site from the details you give us; a person reviews every site, and you approve it before it goes live.

2. Getting started

To ask for a website, you choose a design and plan and send us your details. We reply to set it up. We don't take payment, and you don't give us a card, until you have agreed your plan with us.

3. Your account

You must be 18 or older and able to act for your business. Keep your sign-in secure. You are responsible for what happens under your account and your team members' accounts.

4. Plans, billing and automatic renewal

  • Your plan renews automatically until you cancel, plus any tax. Payment is taken through Stripe Checkout at the start of each billing period.
  • Monthly: the plan's monthly price. It renews every month.
  • Yearly: 12 months of service for the price of 11 (1 month free). It renews each year at the same yearly price.
  • 5 years: 60 months of service for the price of 50 (2 months free every year), paid once. It renews for another 5 years at the 5-year price at that time, unless you cancel.
  • We do not offer other multi-year prepaid plans.
  • Stripe processes all payments. We never see or store your full card number.
  • After sign-up we email you the plan, price, billing period and how to cancel. We email you a reminder before every yearly renewal.
  • We email you 30 days before a 5-year plan renews.
  • We give at least 30 days' email notice of any price change. It applies from your next renewal after the notice, and you can cancel before it takes effect.
  • If a payment fails: Stripe tries the payment again over the following weeks. Your site stays online while we sort it out, and we email you on the day the payment fails and again on days 3, 7, 14, 21, 28, 45, 53 and 59. We will also try to reach you by phone or email. You can pay at any time from your dashboard, and everything carries on as normal.
  • Prepaid terms: the failed-payment process below doesn't apply to a yearly or 5-year plan you have already paid for until that term ends.
  • After 60 days unpaid: If the payment still hasn't been made 60 days after it first failed, we back up your site, take it offline, cancel your plan, and switch off automatic renewal on any domain we manage for you. You still own your domain, and we'll give you its transfer code whenever you ask.
  • Coming back: We keep a backup of a removed site for 90 days. If you pay what's owed within that time, we can restore your site from it. After 90 days the backup is deleted, along with your site and account data, apart from billing records we must keep for tax.

5. Cancelling and refunds

Cancelling, refunds and what happens to your domain, email and data are set out in our Refunds and Cancellation page, which is part of these terms. In short: cancel online any time; monthly plans run to the end of the month you paid for, with no refund for that month; yearly plans run to the end of the month in progress and get back the unused full months; 5-year plans run to the end of the year in progress and get back the unused full years; and if we never launch your site, we refund your first payment in full.

  • Cancel any time from your dashboard (Billing, then Cancel my plan). You don't need to phone or email us.
  • Monthly: If you cancel a monthly plan, your site stays up to the end of the month you paid for. The month in progress isn't refunded.
  • Yearly: If you cancel a yearly plan, your site stays up to the end of the month in progress and we refund the unused full months: each month is 1/12 of what you paid. The month in progress isn't refunded. Example: Basic yearly, $142.89 paid, canceled during month 5: 7 unused months, $83.35 back.
  • 5 years: If you cancel a 5-year plan, your site stays up to the end of the year in progress and the plan won't renew. We refund the unused full years: each year is 1/5 of what you paid. The year in progress isn't refunded. Example: Basic for 5 years, $649.50 paid, canceled during year 2: 3 unused years, $389.70 back.
  • Months and years are counted from the date your plan started. Refunds are rounded to the nearest cent and go back to the card or payment method you paid with. We process a refund within 2 business days of your cancellation; your bank then usually takes 5–10 business days to show it.

6. Edits and custom work

  • Before launch you get 2 rounds of changes within your chosen design.
  • After launch, edits are included in every plan: changes to words, photos, hours, services and prices, and small layout tweaks, up to about 30 minutes each. Each plan has a fair-use guide for the number of requests a month: about 3 on Basic, 6 on Intermediate and 12 on Advanced. If you go well over it month after month, edits may take longer and we may suggest a different plan.
  • Anything bigger (new pages or sections, or a custom design) is custom work. We give you one flat price first and only start when you agree to it.
  • Urgent fixes, such as a wrong phone number, a closure notice or a legal takedown, are always done first and don't count as edits.

7. Online selling

Intermediate and Advanced plans can include payment buttons for things you sell, and if you already have a Shopify or Square store we can link to it from your site. Payments for anything you sell go between you and your payment provider (Stripe or Square); we are not a party to those sales. We never hold your payment keys or your customers' money. Sales tax, shipping, refunds, chargebacks and disputes are yours to handle.

8. Search engines

We set up the basics that help search engines read your site: page titles and descriptions, business details marked up for search engines, a sitemap and Google Search Console. We do not promise any search ranking, traffic, leads or results. Search engines decide where sites appear.

9. Who owns what

  • Your domain: your site goes live on your own domain: we register one for you (included) or connect one you already have. The domain is yours either way. A domain we register is registered in your name. Whenever you ask, we unlock it and give you the transfer code free, subject only to registry rules such as the 60-day lock after a registration or transfer. After you cancel we can keep renewing it at the domain-only price if you ask.
  • Your content: you own the text, photos, logos and other material you give us. You give us permission to host, copy, adapt and show it only to provide the service.
  • Our designs and software: we own them. While you subscribe you may use them for your site. If you ask, we give you a copy of your site as ordinary web files, and you may keep using the design code in that copy for your own business site for as long as you like. You may not resell our designs.
  • Custom work we make for you: once paid for, it is yours to use for your business.

10. Your responsibilities

  • What your site says. You are responsible for everything on your site that came from you or that you approved, and for it being true and lawful. This includes license numbers, insurance, certifications, awards, prices, reviews and testimonials. We do not check these and we will not make them up. You must have the rights to the photos, logos and text you give us.
  • Your visitors' data. Messages and quote requests sent through your site's forms are your data. We handle them for you (see our Privacy Policy). You are responsible for any privacy notice the law requires on your own site and for how you use your visitors' information.
  • Domain details. Domain registries require accurate owner details, and you must answer their verification emails.
  • Follow our Acceptable Use Policy and Copyright Policy.

11. Suspension and termination

We may pause or end the service, with notice where we can, if you break these terms or the Acceptable Use Policy, don't pay, or where needed to protect others or obey the law. If we end the service when you have done nothing wrong, we refund any prepaid period you haven't used. In every case we still give you your domain transfer code unless a court or law-enforcement order prevents it.

12. Availability and changes to the service

We work to keep sites up, but we do not promise the service will never be interrupted or have errors. We rely on other companies (hosting, domain, email and payment providers) and are not responsible for their outages beyond our reasonable control. We may update designs and features, but we will not cut back what your plan includes during a period you have paid for.

13. Disclaimers

Except as stated in these terms, and as far as the law allows, the service is provided "as is". We do not give legal, tax or regulatory advice about your business or what your site says.

14. Limitation of liability

As far as the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for all claims relating to the service is limited to the fees you paid or owe us for the service in the 12 months before the event that led to the claim.

15. Indemnity

You will defend us and cover our losses against claims from other people that arise from your content, the claims on your site, your goods or services, or your breach of these terms.

16. Governing law and where disputes are heard

These terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws rules. Any dispute relating to these terms or the service must be brought only in the state courts located in Henderson County, North Carolina, or the United States District Court for the Western District of North Carolina, and both of us agree to the jurisdiction of those courts. Nothing in these terms removes consumer-protection rights that the law does not allow to be waived.

17. Changes to these terms

We post changes here with a new effective date and email you at least 30 days before a material change takes effect. You can cancel before then; using the service after that date means you accept the change.

18. Contact

Uplivra Technologies LLC, PO Box 113, Fletcher, NC 28732-0113 · sites@uplivra.com (support@uplivra.com also works)